This Privacy Policy explains how Elite Pickleball Coaching, LLC ("Elite Pickleball Coaching," "EPC," "we," "us") collects, uses and shares information when you use our mobile apps, our web apps (including athlete.elitepickleballcoaching.com) and our website elitepickleballcoaching.com (together, the "Services").
If you have questions, contact us at support@elitepickleballcoaching.com or Elite Pickleball Coaching, LLC, 300 Perrine Road, Suite 311, Old Bridge, NJ 08857, USA.
1. Information we collect
Information you give us
- Account information: name, email address, password (stored in protected form), and, if you sign in with Google or Apple, the basic profile information those services share with us.
- Profile information: skill level, training goals, playing preferences, profile photo and similar details you choose to add.
- Videos and coaching content: practice and match videos you upload or record, notes, questions, and the coaching feedback, annotations and reports created for you.
- Messages: chats with coaches, class group chats and, if you use Player Connect, messages with other players.
- Live sessions: your audio, video and chat when you join a live stream or video call. Live streams and calls may be recorded so you can rewatch them; all video calls with athletes under 18 are recorded.
- Player Connect (if you turn it on): your city or ZIP code, skill level, availability, preferred courts and the profile details you choose to show. We use your location only to estimate distance between players; we never show your exact location to other players.
- Minor accounts: for athletes aged 13–17, a parent or guardian's name and email address and the signed participation waiver.
- Support and communications: information you send when you contact us, answer surveys or take part in promotions.
Information collected automatically
- Device and usage information: device type, operating system, app version, IP address, general location derived from the IP address, pages and screens viewed, features used, workouts started and completed, and dates and times of use.
- Session recordings: for adult users, we may record how you move through the app (taps, scrolls and screens) to find and fix usability problems. Text you type and sensitive screens (such as payment, password, waiver and chat screens) are masked or excluded. We do not record sessions of users under 18.
- Diagnostics: crash reports and error logs.
- Push notification tokens: if you allow notifications.
- Cookies and similar technologies: on our website and web apps, to keep you signed in, remember preferences and measure use. You can control cookies in your browser settings.
Information from others
- Payment providers (Apple, Google, Stripe) tell us whether a purchase or subscription succeeded, renewed or was cancelled. We do not receive or store your full card number.
- Sign-in providers (Google, Apple) share the information described above.
- Coaches add feedback, workouts and reports to your account.
2. How we use information
- Provide the Services: create your account, deliver training plans, videos, live streams, video reviews and coaching, and give you access to what you purchased.
- Communicate with you: service messages (receipts, password resets, reminders, coach replies) and, where allowed, marketing about our programs. You can opt out of marketing at any time.
- Personalize your training: recommend products and workouts that fit your level and goals.
- Improve the Services: understand how features are used, fix problems and develop new features.
- Keep the Services safe: prevent fraud and abuse, enforce our Terms of Use and protect our users, coaches and EPC.
- Meet legal obligations: tax, accounting, record keeping and responding to lawful requests.
We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
3. How information is shared
- Your coaches see your profile, uploaded videos, progress and messages so they can coach you.
- Your class: in EPC Academy, other members of your class may see your name, messages in the class chat and footage shown during live sessions.
- Parents and guardians of athletes under 18 can see the minor's purchases, progress and coach messages, and are copied on coach-to-athlete chats.
- Other players (Player Connect): only the profile details you choose to show, your approximate distance and messages you send.
- Service providers who process information for us under contract, only to provide their services to us: cloud hosting and storage (Amazon Web Services), video hosting and playback (Vimeo, Mux), live video and recording (Agora), notifications, sign-in and crash reporting (Google Firebase), product analytics and session recordings (PostHog), error monitoring (Sentry), payments (Stripe, Apple, Google), email and messaging (ActiveCampaign, Customer.io, Amazon SES, Microsoft 365), maps and location lookup (Google Maps), and app links (Branch).
- If you connect a third-party account (for example a rating service), we share what is needed to link it.
- Legal and safety: when required by law, or to protect the rights, property or safety of EPC, our users or others.
- Business transfers: in connection with a merger, acquisition or sale of assets, subject to this Policy.
4. How long we keep information
We keep account information for as long as your account is open. When you delete your account, we delete or anonymize your personal information within 90 days, except where we must keep it longer for legal, tax, accounting or safety reasons (for example, purchase records and signed waivers). Coach feedback reports and recordings are kept while your account is active so you can rewatch them.
5. Your choices and rights
- Access, correct or delete: you can update most information in your account settings, and you can ask us for a copy of your information or to delete your account by emailing support@elitepickleballcoaching.com. You can also delete your account in the app.
- Marketing: use the unsubscribe link in any marketing email, or turn off marketing notifications in the app's notification settings.
- Push notifications: turn them off in the app or in your device settings.
- Player Connect: you can hide your profile or turn Player Connect off at any time.
- Location: you control whether you share your city or ZIP code.
Depending on where you live, you may have additional rights, such as the right to know what we collect, to correct or delete it, to receive it in a portable format, to object to or restrict certain processing, and to withdraw consent. We will not discriminate against you for exercising these rights. To make a request, email us; we may need to verify your identity. If you are in the European Economic Area, the United Kingdom or Switzerland, you may also complain to your local data protection authority.
6. Users in Europe (EEA, UK and Switzerland)
Elite Pickleball Coaching, LLC is the controller of your personal information. We process it to perform our contract with you (providing the Services), based on our legitimate interests (improving and securing the Services), with your consent (for example, marketing and optional analytics where consent is required), and to comply with legal obligations. Your information is processed in the United States. Where required, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses for transfers.
7. Children and teens
The Services are not for children under 13, and we do not knowingly collect personal information from children under 13. Athletes aged 13–17 may use the Services only with a parent or guardian's permission and a signed participation waiver; in some countries a higher age applies under local law. If you believe a child under 13 has given us information, contact us and we will delete it.
8. Security
We use reasonable administrative, technical and physical safeguards, including encryption in transit, access controls and secure cloud hosting. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. Links to other services
The Services may link to websites and services we do not control, such as app stores and social networks. Their privacy policies apply to your use of them.
10. Changes to this Policy
We may update this Policy from time to time. We will post the new version with a new effective date and, for significant changes, notify you in the app or by email.
11. Contact us
Elite Pickleball Coaching, LLC
300 Perrine Road, Suite 311, Old Bridge, NJ 08857, USA
support@elitepickleballcoaching.com